Find answers to the most common questions about Ludo Clash. If you can't find the answer you're looking for, please contact our support team.
No. Creating a Ludo Clash account is completely free.
Yes. You can change your username from your account settings.
Click "Forgot Password?" on the login screen and follow the instructions to reset your password.
No. Multiple accounts created to gain an unfair advantage are prohibited and may result in account suspension or permanent banning.
The number of Keys required to enter a Random Match or Tournament depends on the current game settings. The required entry fee is displayed before you join a match.
Currently, players are matched automatically with available online opponents. Private rooms and friend matches may be introduced in future updates.
You win if:
No. Every playable square is vulnerable to capture.
No. Every match produces a winner.
Ludo Clash automatically attempts to reconnect you. If reconnection is successful, your match continues exactly where you left off, including your tokens, dice, turn, and game progress.
The game continuously monitors player connections. If your opponent cannot reconnect within the allowed time, the match may be awarded to you.
Matchmaking searches for players of similar skill who are currently online. Search times may increase during periods of lower player activity.
It shows the number of players currently online and available for matchmaking.
Coins are earned by winning tournaments or by referrals.
Your Coin reward is automatically credited to your account.
Yes. Eligible Coin balances can be withdrawn according to our withdrawal policy.
No. Keys are for in-game use only and cannot be redeemed or exchanged for money.
The monetary value of Coins is determined by the current withdrawal policy and may be updated from time to time. The applicable conversion rate is displayed within the app before you submit a withdrawal request.
Each tournament has 4 winners.
The prize pool is divided according to final ranking.
The number of matches in a tournament depends on the tournament format. The tournament structure is displayed before you enter and may vary between events.
You must win your current tournament match to advance. Losing eliminates you from the tournament.
No. Only Tournament matches count toward tournament progression.
Yes. You must win every tournament match consecutively to become a tournament winner.
You can view your current Tournament Rank and progress on the Home page. Your rank is updated automatically after each completed tournament match.
Coins are credited automatically after the tournament ends.
Your Tournament Rank will reset to 1 if you lose a tournament match. It will also reset to 1 once a player wins the tournament, signifying the completion of the current tournament.
Ludo Clash does not charge withdrawal fees. However, your payment service provider may charge applicable transaction fees.
Your available Coin balance is converted into its Naira equivalent and your withdrawal request is submitted for processing.
Most withdrawals are processed within 24 hours.
No. Withdrawal requests cannot be cancelled once submitted.
If your withdrawal cannot be completed because of incorrect payment details or another processing error, your Coins will be returned to your account whenever applicable.
You'll receive an in-game notification once your withdrawal has been processed successfully.
Please contact our support team and include your payment reference number for quick assistance.
No. Sensitive payment information is securely processed by our trusted payment providers.
Share your unique referral code with friends. When someone registers using your referral code, they become your referral.
You earn referral rewards whenever an eligible referred player joins a qualifying tournament. The reward amount is determined by the current referral program and is displayed within the app.
No. Referral rewards are only given when your referral joins a new tournament. Matches played inside the tournament do not generate additional rewards.
Your referral code is available on your Profile page.
Players found cheating, exploiting bugs, using modified versions of the game, using bots, or creating multiple accounts may have their accounts suspended or permanently banned.
Yes. If you suspect cheating or inappropriate behavior, please contact our support team with the player's username and any relevant details.
Email us anytime at:
ludoclashonlinesupport@gmail.com
They are available on the official Ludo Clash app.